Web design
+ Adobe Flex Web Application
Developed in Adobe Flex, this is a downloadable OS neutral Web Application that Ernie built for a financial services call center environment. Equiped with streaming training videos and socket test tools to ensure servers are always online.
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Work completed
- Interaction Design
- Application Development
- User Group Testing
- Product Implementation
Adobe Flex Web Application
+ Mobile view: quick & dirty
Developed in Adobe Flex, this is a downloadable OS neutral Web Application that Ernie built for a financial services call center environment. Equiped with streaming training videos and socket test tools to ensure servers are always online.
Work completed
- Interaction Design
- Application Development
- User Group Testing
- Product Implementation
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Image gallery for system hardware support
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Easy to navigate user interface
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Integrated socket tool with HTML/CSS support for application pages
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Clean design and application framework
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Integrated .swf video playback
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Expandable show/hide menu structure
The project
For a nation wide software/hardware provider of casino cash access products, up-time is everything. To ensure their call center staff had the necessary resources to best support customers and clients, the need arose to develop the help viewer application.
Ultimately, my goal for this project was to reduce the overall Tier-II transfer rate for my technical support staff and keep our clients' systems running smoothly 24x7x365.
The result
By developing the helpViewer application in Adobe Flex, it allows for far more latitude and growth as the company and product base continue to expand. The framework of the application allows for easy growth with the ability to call its pages from a remote server, while the application itself always resides on the users local system.
This way, any knuckle-head that knows html and css can edit existing pages or add new ones (this also goes for the application's menu structure). My design for this project allows for a very dynamic application in nature and provides limitless FLEXability.
